fire protection equipment - Shipping included on most orders
fire protection equipment - Shipping included on most orders
Refund and Return Policies: We would like to thank you for shopping at HydraulicsApp.com (and ALL sites under HFTFire.com). Our Returns Policy and guidelines for returning merchandise can be found here:
30 Day Return Policy
You may return any products and accessories within 30 days of delivery for a refund. The item must be in new, unused condition. Simply return the item to us shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products, our actual outbound shipping costs will be deducted from your return refund.
Non-Stock & Opened Packages
Any item that is not in stock at the time of purchase is subject to a 25% restocking charge. In addition, opened products and accessories are subject to a 25% restocking charge to cover testing, cleaning, and repackaging expenses. Some items like mechanical seals will not work correctly once handled as the oils on a person's hands will prevent them from adequately resealing again. These items, once opened, are not returnable. All non-stock and opened items are still subject to the 30-day return policy, including freight deductions for items that qualify for free shipping.
Configured and Built-to-Order Items Are Non-Returnable
To be consistent with our supplier's return policies, there are no returns allowed for products that have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and, therefore, cannot be returned. We only provide two (2) pump styles at this time. Others can be specially ordered from the manufacturer. These are not eligible for cancellation after placing the order at the factory. If a motor is not shown at In stock at the time of order, it may require special order from the manufacturer.
Other pumps, which are specially configured and are not returnable, are Berkeley High Flow / High-Efficiency Centrifugal Irrigation Pumps, Berkeley S.A.E. Centrifugal Series Pumps, Berkeley Frame Mount Centrifugal Series Pumps, Close-Coupled Motor Drive Series Pumps, Self-Prime Centrifugal Pumps, Multi-Stage Centrifugal Pumps, and B6XT Centrifugal Pumps to list a few.
Factory Direct Items
Products shipped from the manufacturer cannot be returned to HFT Fire and Rescue Tech and Equip. LLC. These items are shipped to you directly from the manufacturer and may be returned only with approval from the manufacturer. If approved, you may return the item directly to the manufacturer, shipping prepaid, using the shipping method of your choice. Some of the products we sell include free shipping, so if you return any of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for a 25% restocking fee to cover handling, testing, cleaning, and repackaging expenses.
An order that has shipped cannot be canceled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs. In addition, Opened Merchandise will be subject to a 25% restocking fee to cover testing, cleaning, and repackaging expenses.
Gas and Diesel Powered Items
There are no returns allowed for gas or diesel-powered items once said items have been oiled and/or gassed due to Federal regulations. If said items have been gassed or oiled, they need to be taken to an authorized service center for repair, which may be covered under warranty.
Once an item has been installed, it cannot be returned. Any damage due to improper installation is the responsibility of the installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.
Please scrutinize all delivery packages before signing for them. If a parcel looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery and contact an HFT Fire and Rescue Tech and Equip. LLC customer service representative immediately with a description of the damage. We will contact the shipping company and begin a claim so that we can send a new product to you right away. If you are unsure whether the shipment looks damaged or not, please inspect it further and open it in front of the driver before signing that it has been received. It is your right as a customer to fully inspect any delivery packages. In the event that you notice concealed damages after the driver has left, you must notify HFT Fire and Rescue Tech and Equip., LLC within five days of receipt.
HFT Fire and Rescue Tech and Equip., LLC honors all manufacturer warranties. If you encounter an issue with a product purchased through HFTFire.com that is still covered by a valid manufacturer's warranty, please contact our Warranty Claims Department. HFT Fire and Rescue Tech and Equip. LLC will assist you in getting your product evaluated as quickly as possible. In most cases, the manufacturer will require you to first troubleshoot the issue with them directly to obtain a case or claim number. Manufacturer warranties allow for repair or replacement only. Items are not eligible to return for credit. Please note that the manufacturer's warranty process can take anywhere between 1 to 4 weeks to process.
Warranty Shipping & Handling
HFT Fire and Rescue Tech and Equip., LLC will happily assist the customer in the filing and follow up of all manufacturer warranty claims. The manufacturer's Policy does not cover any shipping or handling charges associated with any repaired or replaced material. If a manufacturer approves a warranty, HFT Fire and Rescue Tech and Equip. LLC will happily ship the replacement item from our extensive stock of accessories. All shipping costs for doing so will be the responsibility of the customer and will be charged prior to shipment. In addition, a $25 handling charge for ground shipments and a $35 fee for freight shipments, will be applied to the order to cover the cost to package the pump properly before shipping.
-Call our customer care service at (800) 656-1624 to set up an RGA over the phone.
-Your RGA # MUST be included in the return package.
-Pack the item(s) securely in the original product packaging.
-Include COPIES of all paperwork, parts, and accessories.
-All returned items must be brand new, unused, and in their original packaging.
-Do not write on or place shipping labels directly on manufacturer packaging.
-Returned items will be inspected upon arrival.
-Send the return package to the address listed on your RGA.
-The return package can be sent using the carrier of your choice. Keep the tracking number of monitoring delivery status.
-You can expect a refund in the same form of payment originally used for the purchase within 2-4 weeks of our receipt of the returned items.